*********** Bully-Boys

They moved us from FNB and said we must register and get new cards. I did that, and requested a secondary card for my wife, as has always been the case. I got the app and eventually got logged in. Both cards arrived. It clearly stated that to even use the card my wife had to go on their "journey" to "board" before she could use her card. I discovered that if I activated my card, her existing FNB based card would immediately cease, so she started their journey. They asked personal and irrelevant questions of her which I had not been asked. When it came to the question asking for her SARS reference the whole thing crashed because she hasn't got one. We are living in SA as permanent residents on retiree visas, not allowed to gain any income so aren't registered with SARS. We discovered that Discovery Bank want all these details to open a bank account for her "just in case she wants to have it". But because she can only offer tax registration from another counter their system can't cope. It's been going on for 2 months now. There are a few laws covering our rights, and their actions and incompetence are infringing on those rights. They have been reported to FSCA.