1 reviews | Active since Oct 2018
*********** BANK
In December 2019 I changed banks, the bank I changed to informed all creditors who I have set debit orders with regarding the change. January I was supposed to have my 1st debit order run from my new bank account. Discovery Bank still debited from my old account (this incurring cost for an unpaid transaction). I sent mails, follow up mails but no feedback from Discovery Bank, February I called - was guided on how to change the details on the app - the consultant confirmed the debit will run from my new account. My debit order ran from my new account and they attempted my old bank account AGAIN (incurring cost AGAIN for the unpaid debit). They then called me for an outstanding amount as they can only run one installment at a time apparently - I requested the debit to run Friday 28 Feb from my new account - GUESS WHAT today I get an SMS for an unpaid transaction on my OLD ACCOUNT!!!! DISCOVERY BANK WHAT IS GOING ON... I am regretting opening this bank account. you are costing me more than anything else, I need fees paid back for all these unpaid debits I had incurred on my old bank account!!!
Hi, my complaint has not been fully resolved. My debit order has been amended yes - thank you. I have been refunded for 2 of the unpaid bank fees but the 3rd unpaid fee has not been refunded. All proof has been submitted on 02 April but not yet refunded - its has been just over 4weeks since it has been sent. I understand there would be a delay due to the current economic situation - but would be nice to get a response or be kept up to date
Hi, my complaint has not been fully resolved. My debit order has been amended yes - thank you. I have been refunded for 2 of the unpaid bank fees but the 3rd unpaid fee has not been refunded. All proof has been submitted on 02 April but not yet refunded - its has been just over 4weeks since it has been sent. I understand there would be a delay due to the current economic situation - but would be nice to get a response or be kept up to date