*********** and impossible to get any managerial support or feedback

Worst service ever - no manager or anyone calls back. Received new credit card for my wife 3 weeks ago after her details were compromised. She still cannot use it as she is unable to upload her ID onto their app due to an IT error on their side. Without the ID being uploaded she cannot activate her card so for 3 weeks she has no means of payment. We spend a lot with them every month so you would expect a little interest. Impossible to get through and when you do it is a call centre and you have to explain everything from scratch. Reference numbers remain unanswered or mean nothing and impossible to get a number or email address of anyone in management or any form of escalation. Without a physical branch there is no way to get issues sorted out so I doubt why I should stay with an *********** bank.