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Poelano T

1 reviews | Active since Jul 2018

08 Nov 2022, 16:35

*********** AND ********** SERVICE FROM DISCOVERY BANK

On the 12th of October I did an international transfer with Discovery Bank. On the same day I did another transaction with FNB to the same receipt in the US. I have followed up several times with their call center, and kept being given different reasons. All I need is the money to either be paid to the recipient immediately or let the money be transferred back to me IMMEDIATELY. Discovery Bank was not supposed to have offered a services if they are not as yet equipped to handle such transactions......Worse part I just called them now and was put to Cheryl who is supposedly the manager and they have dropped my call!!! AGAIN THERE GOES THE *********** SERVICE FROM DISCOVERY BANK

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Replies (6)
PT
Poelano T's update08 Nov 2022, 17:10
Reviewer Update
So, today only I have spoken with a Cheryl, Mbali and Caylan who called himself a manager who refused to give his surname - who were still unable to assist me. it is almost a month since I did transfer which is yet to reach the recipient. If the foreign bank has received the money and maybe misallocated (which will be strange because the same bank and recipient received the funds through FNB). Caylan tell me of a 10 days turn around after I have been following up the query with them for more than 10 days!!! DISCOVERY BANK PLEASE RETURN MY MONEY IS MEANT FOR TUTION!!!
Discovery Bank
Discovery Bank's reply09 Nov 2022, 12:44
Official
Hi Poelano

I sincerely apologise for the inconvenience this has caused.

I had a look at your case and I do see that it is currently with an Executive Relationship Manager and they are corresponding with our intermediary bank HSBC to resolve this matter.

Once there is feedback I will communicate this with you and the Executive Relationship Manager will be in contact with you as well.

Regards
Beatrice.



PT
Poelano T's update09 Nov 2022, 17:28
Reviewer Update
Dear Beatrice,

Thank you for feedback and update from your ERM. However, almost a month down the line, the money hasn't reached the recipient, therefore I am still in the same inconvenienced position I was three weeks ago! Its is amazing how I am expected to understand the Discovery's processes while they are "awaiting correspondence with our intermediary bank", and yet the fail to understand that the only time a person utilizes the bank services to send someone money, is simple THAT MONEY IS NEEDED!!!! So, I am still saying, Discovery you are extremely ***********!!! and please just return the money as it is !!!!!
Discovery Bank
Discovery Bank's reply10 Nov 2022, 07:11
Official
Hi Poelano

Your matter is being investigated and I can only provide feedback once they get back to me.

Regards
Beatrice.
PT
Poelano T's update10 Nov 2022, 10:27
Reviewer Update
LIKE I SAID - DISCOVERY BANK IS A JOKE!....
You people are honestly a joke and *********** to the highest level!! Worse is you are not even being apologetic about your incompetency, even you who is supposed to be an ERM you are honestly leaving so much to be desired.

You are pretending to be investigating the matter while in actual fact you are doing nothing!Is this not the same information I provided on the 17th of October hence the funds were released from my account? Don't you have that same information in your records? This is the same information also that are on the initial transaction
Discovery Bank
Discovery Bank's reply11 Nov 2022, 06:11
Official
Hi Poelano

I can assure you that our Payment Operations team is working on this matter.

I will be in contact with you once I have feedback.

Regards
Beatrice.