LH
Lottie H

1 reviews | Active since Feb 2023

14 Apr 2023, 08:51

Incompetency of Discovery Bank.

I opened a new account with discovery. I captured my adres, sended so many proof of residence and still they lock my account and its still locked till today. What a way to go Discovery. Im closig my account for good this is the worst bank possible. I also phoned them and a lady helped me and she said the Affidavit i sended is 100% correct and they will open my acc in 48\ H and its almost 2 weeks later and my account is still locked. Wow.. Pathetic if u ask me. Receive almost 9 to 10 smses a day and i upload documents everytime but nothing happens!!! No Thank u. Thanx for nothing Discovery

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Replies (1)
Discovery Bank
Discovery Bank's reply17 Apr 2023, 10:34
Official
Hi Lottie 

Thanks for reaching out. 

Your account is locked because we don't have all verified information we need from you to comply with FICA (the Financial Intelligence Centre Act).

By law, you cant use your bank account until your FICA information is in order. 

The Bank statement that you uploaded does not match your declared address, may you kindly upload your proof of address in your bank app, please make sure the address matches with the home address that you captured when you app**** for the account

Regards
Andile