KM
Kabelo M
1 reviews | Active since Jul 2021
04 Mar 2026, 08:41
Incompetencent service
I am so annoyed buy Discovery Bank I have used this bank for years now and have never encountered this problem. I called today to enquire why has my refund not been allocated to my account I am told I will have to get a Auth letter from the company that did the refund and I need my money. This is so ***********!!!
Helpful (0)
Replies (11)0
Replies (11)
Discovery Bank's replyOfficial
04 Mar 2026, 08:53Hi Kabelo,
I'm truly sorry for the frustration and inconvenience this has caused. I can understand how important it is for you to receive your refund without delays.
When it comes to refund queries, we unfortunately can’t allocate the funds on our side without the authorization letter from the merchant, as this confirms the refund details and allows us to take action.
I will log a formal complaint to ensure the matter is fully investigated and to check whether there were any issues from our side that contributed to this experience. You deserve seamless service, and I want to make sure this is addressed.
Please send through the merchant’s authorization letter when you’re able to, and the relevant team can assist further right away.
Thank you for your patience, and again, our sincere apologies for the inconvenience.
Kind regards,
Marusha
I'm truly sorry for the frustration and inconvenience this has caused. I can understand how important it is for you to receive your refund without delays.
When it comes to refund queries, we unfortunately can’t allocate the funds on our side without the authorization letter from the merchant, as this confirms the refund details and allows us to take action.
I will log a formal complaint to ensure the matter is fully investigated and to check whether there were any issues from our side that contributed to this experience. You deserve seamless service, and I want to make sure this is addressed.
Please send through the merchant’s authorization letter when you’re able to, and the relevant team can assist further right away.
Thank you for your patience, and again, our sincere apologies for the inconvenience.
Kind regards,
Marusha
Discovery Bank's reply04 Mar 2026, 08:53
Official
Hi Kabelo,
I'm truly sorry for the frustration and inconvenience this has caused. I can understand how important it is for you to receive your refund without delays.
When it comes to refund queries, we unfortunately can’t allocate the funds on our side without the authorization letter from the merchant, as this confirms the refund details and allows us to take action.
I will log a formal complaint to ensure the matter is fully investigated and to check whether there were any issues from our side that contributed to this experience. You deserve seamless service, and I want to make sure this is addressed.
Please send through the merchant’s authorization letter when you’re able to, and the relevant team can assist further right away.
Thank you for your patience, and again, our sincere apologies for the inconvenience.
Kind regards,
Marusha
I'm truly sorry for the frustration and inconvenience this has caused. I can understand how important it is for you to receive your refund without delays.
When it comes to refund queries, we unfortunately can’t allocate the funds on our side without the authorization letter from the merchant, as this confirms the refund details and allows us to take action.
I will log a formal complaint to ensure the matter is fully investigated and to check whether there were any issues from our side that contributed to this experience. You deserve seamless service, and I want to make sure this is addressed.
Please send through the merchant’s authorization letter when you’re able to, and the relevant team can assist further right away.
Thank you for your patience, and again, our sincere apologies for the inconvenience.
Kind regards,
Marusha
KM
Kabelo M's updateReviewer Update
04 Mar 2026, 08:56Where can I send the authorisation letter. I have requested it as these funds are urgently needed.
KM
Kabelo M's update04 Mar 2026, 08:56
Reviewer Update
Where can I send the authorisation letter. I have requested it as these funds are urgently needed.
KM
Kabelo M's updateReviewer Update
04 Mar 2026, 09:07And to whom should I reffere it too?
KM
Kabelo M's update04 Mar 2026, 09:07
Reviewer Update
And to whom should I reffere it too?
KM
Kabelo M's updateReviewer Update
04 Mar 2026, 10:43Please check your emails I have sent it.
KM
Kabelo M's update04 Mar 2026, 10:43
Reviewer Update
Please check your emails I have sent it.
KM
Kabelo M's updateReviewer Update
04 Mar 2026, 10:57Please give me a call and advise
KM
Kabelo M's update04 Mar 2026, 10:57
Reviewer Update
Please give me a call and advise
KM
Kabelo M's updateReviewer Update
04 Mar 2026, 13:04Hi Marusha I tried calling your department again and they is not ticket logged regarding my complaint _ I have been waiting for someone to call me.
KM
Kabelo M's update04 Mar 2026, 13:04
Reviewer Update
Hi Marusha I tried calling your department again and they is not ticket logged regarding my complaint _ I have been waiting for someone to call me.
KM
Kabelo M's updateReviewer Update
04 Mar 2026, 14:13Will I receive feedback regarding this or this is the customer service u render
KM
Kabelo M's update04 Mar 2026, 14:13
Reviewer Update
Will I receive feedback regarding this or this is the customer service u render
KM
Kabelo M's updateReviewer Update
04 Mar 2026, 15:29For the fact that u provided me with incorrect information ignored my messages _ I will definitely excalate this.
KM
Kabelo M's update04 Mar 2026, 15:29
Reviewer Update
For the fact that u provided me with incorrect information ignored my messages _ I will definitely excalate this.
KM
Kabelo M's updateReviewer Update
05 Mar 2026, 12:40The merchant has released the funds can I get the manager to call me back to assist as the funds are with Discovery now.
KM
Kabelo M's update05 Mar 2026, 12:40
Reviewer Update
The merchant has released the funds can I get the manager to call me back to assist as the funds are with Discovery now.
KM
Kabelo M's updateReviewer Update
05 Mar 2026, 12:58Can yol make my funds available I am tired of Discovery Bank I will cancel yol as my bank after 5 years of using you as you failed me as a customer. Iv had an incident before where I was ****med R2500 from my Discovery Bank account and discovery failed to get me my money back and this again you are *********** as a bank.
KM
Kabelo M's update05 Mar 2026, 12:58
Reviewer Update
Can yol make my funds available I am tired of Discovery Bank I will cancel yol as my bank after 5 years of using you as you failed me as a customer. Iv had an incident before where I was ****med R2500 from my Discovery Bank account and discovery failed to get me my money back and this again you are *********** as a bank.
KM
Kabelo M's updateReviewer Update
05 Mar 2026, 14:35You keep taking me back and forth - I will escalate this to ombudsman. Release my funds so I can cancel you as a bank.
KM
Kabelo M's update05 Mar 2026, 14:35
Reviewer Update
You keep taking me back and forth - I will escalate this to ombudsman. Release my funds so I can cancel you as a bank.