Incompetencent service

This bank I do not recommend it to any individual as this bank is not like any other normal banks we use eg, FNB, standard bank and Capitec last year my app was hacked R2500 was taken from my account today they locked my account without my consent as I need to make an urgent payment for but I'm told to wait 24 to 48 hours this inconvenience me as my payment is due today and I can't even use my funds. The consultant are even incompletent to urgently assist customers goitse the manger failed to be competent enough to assist me their ***** department is even the worst this is the reason why I moved my income from Discovery to Standard bank. I will also excalate my complains to Ombudsman as their hello Peter complains when they respond they don't call you nor follow up or give option to put more details