Incompetence is escalating to embarresment for Discovery

It never ceases to amaze me how a bank so pathetic can make so much money. I have been complaining for 4 months now about the service and the fact that they do not solve the problem. I received a message back from Beatrice from the customer service department (can you believe they have the audacity to call themselves customer service when none is forthcomming) who promised to come back to me on that day. Lo and behold it is 8 days later again and I receive the same email again : Your single credit facility hasn't had a deposit for 30 days. Please deposit into your facility monthly, in line with your credit agreement.

Please ignore this if payment has already been made. I have never used the credit facility, I was told they will refund my credits, they are looking into it and so forth. This is obviously just lip srvice and lets a person wonder if they are just ***********, dishonest or plain useless as this is embaressing. Once agian i have one reference and will include it again ***3 and the initial "Customer agent" was terato. It is becomming really frustating to deal with this company. I so hope somebody tere can realise that you actually need to look after your clients