Incompetence & Harassment

Despite written assurance, I received yet another call on Saturday (19 October 2025) about the same matter, and two more calls again this morning (21 October 2025).

This clearly shows that the issue was not corrected internally and that your systems or staff are still harassing customers even after admitting fault and apologising.

At this point, I am requesting:

1. That Discovery immediately investigate why your call centre continues to contact me despite an active payment arrangement and a prior apology.

2. A written confirmation that all future calls will stop regarding this matter; and

3. A record note on my account confirming that I have been compliant and proactive in resolving this issue.

If this is not resolved, I escalate the matter to the Ombudsman for Banking Services and the National Credit Regulator for breach of conduct.

Many thanks