Incompetence beyond words

I have spent over three weeks just trying to change a cell phone number and have called numerous people, including Ayanda, Chobe, Ntabe, Rodwell, Kagiso, Kabelo and many more. All telling me the problem has been sorted out. This is still not sorted out and every time you have to verify yourself and use up your money waiting while they presumably verify you. This is my last resort now. Please guys never use this useless bank that are only available on the phone and you cannot go into a bank to sort this out as there is no bank. There were no problem when under FNB, but now it is ridiculous. I expect someone to call me and sort this out with me once and for all. You need to have competent people who can sort out problems. I have my own money in the account and cannot use it. I want them to refund me the money and cancel the card as they cannot sort out a basic problem.