Incompetence and Lies
<p>Discovery decide for no legal reason whatsoever that they need to update FICA requirements. First they lie to me when I ask why as there is no such requirement that the FSB board told them to, eventually it comes out that its an internal memo. I duly comply with the request only for my account to be frozen. I phone and get guarantted it will be sorted out by Monday 29th August. This was a lie and nothing was done. I phone today only to find that 6 days after complying with their request the aco**** is still frozen. I receive one lie after the next that it will be sorted out today and I will receive a call by 16:00 to confirm but big surprise! NO call and NO unfrozen card! Incompetence is not strong enough to describe this company, **********, ***** and ********* would be more accurate. Fortunately, there are other service providers and maybe they would like my business.</p> <p> </p> <p>In credibly irate and angry soon to be ex-customer</p> <p>BTW my medical aid and life insurance will be moving as well.</p>
Dear jean-paul-percival
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Dear jean-paul-percival
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Still nothing done, just the catch all phraze "It has been escalated" No solution, no unfrozen card and the lies just pile up with every phone call.
Still nothing done, just the catch all phraze "It has been escalated" No solution, no unfrozen card and the lies just pile up with every phone call.