1 reviews | Active since Dec 2014
Incompetence and inconsiderate
<p>I have sent my FICA documents on the 26th August 2016 and my card is blocked.</p> <p>All my debit orders were declined and I have all my money in that credit card. A week has passed and my card is still blocked for all transactions.</p> <p>I am now responsible to make an arrangement with all the merchants that the debit orders were not honoured and pay for the not honouring fees. </p> <p>I have had this card for years and this is the "customer service" I get</p> <p>This process was to take 4 days as explained by the call centre agent</p> <p> </p>
Dear mathematician
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
We have tried contacting you but to no avail however, we have emailed you today and will provide feedback.
Thank you for your patience while we resolve this matter/query.
Your reference number is – ********** 770
Dear mathematician
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
We have tried contacting you but to no avail however, we have emailed you today and will provide feedback.
Thank you for your patience while we resolve this matter/query.
Your reference number is – ********** 770