INCOMPETENCE AND CORPORATE SOUTH AFRICA

On 3 November I received the mail that said I qualified for the discovery card. I decided to send the required documents and did so on the 22nd. This was not good enough . I had to send through 3 months bank statements , which I did. I then had to obtain a letter from the bank stipulating that I was the sole signatory on the bank account, which I did. This ,as per your documentation requirements. The odd and troubling thing is that every time a mail is sent to your card sales dept. , it ends up with some random consultant that has NO IDEA what's going on. Either they're really clueless or your processes were constructed by clueless people who have NO understanding of the human experience as it pertains to customer service, OR BOTH. This is monumentally frustrating for the thinking person. Why (with all the advancement of discovery and adrian gore) there is no one person that is accountable for credit card applications and the related sensitive and private information is an eternal mystery and part of the ongoing problem that plagues corporates. The sad fact is that I'm accustomed to dealing with ***********s. I did not expect this from discovery. You have the resources to hire quality staff and, assuming said funds/resources were channeled appropriately ,I wouldn't be up at 11pm typing this. I've sent through the required documents only to be asked to do it again and again and again by one *********** agent after another. Why!? To ensure that I take my business elsewhere? I've sent personal bank statements (see your required list below) AND I've sent the bank confirmation letter. It's the 2nd of December. Pathetic. Process the application of provide a VALID reason why you cannot! I KEEP GETTING ASKED TO SEND THE SAME THINGS!!!!! IT'S BULL**** ! PROCESS THE APPLICATION and for the love of things progressive and first world, HIRE PEOPLE THAT THIN**** PEOPLE THAT KNOW WHAT INITIATIVE IS AND PEOPLE WHO TAKE PRIDE!!! ************************************************************************************************* Your last three months' payslips OR Your last three months' personal bank statements, reflecting your monthly income or any other consistent or additional income OR Your IT34 or ITA34 as received from SARS, no older than 12 months from date the return was due (Please note that the IT34 must be in your name) OR Your IRP5, no older than 12 months from the period of reconciliation (Please note that the IRP5 must be in your name).