AJ
Andre J
1 reviews | Active since May 2020
19 Mar 2023, 08:58
Incompent service
I submitted a document for Discovery to complete and the form indicates that the financial institution needs to complete a certain section and I need to complete a certain secyion. I filled in my section but they sending the form back to me to complete the section that they need to complete...
I mean a simple instruction cannot even be followed. The incompetence is on another level here..
The reference number is ***9
I want this resolved immediately as this is very urgent
I have opened my bank account with discovery not too long ago and was really considering changing everything over to them but now this has totally made me change my mind....
Pathetic, *********** service if you ask me....
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
20 Mar 2023, 11:21Hi Andre
Please acknowledge this as receipt of your complaint.
I do apologise for the services you've received, I'll look into your case and escalate it so that you may receive your form as soon as possible.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
I do apologise for the services you've received, I'll look into your case and escalate it so that you may receive your form as soon as possible.
Regards
Khanyi
Discovery Bank's reply20 Mar 2023, 11:21
Official
Hi Andre
Please acknowledge this as receipt of your complaint.
I do apologise for the services you've received, I'll look into your case and escalate it so that you may receive your form as soon as possible.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
I do apologise for the services you've received, I'll look into your case and escalate it so that you may receive your form as soon as possible.
Regards
Khanyi
AJ
Andre J's updateReviewer Update
20 Mar 2023, 15:41Spoke to a so called "manager" and he said the same thing. Talking about, "to avoid human error" that is why I need to complete the section that discovery needs to complete. Make it make sense. The only error here is discoverys inability to follow simple instruction.
I will be closing my account with immediate effect with your *********** bank
Please have a real manager call me so that I can arrange to close my account and this is simply for the inconvenience you have caused me, a cancer fighting client.
Really pathetic!!!!
I will be closing my account with immediate effect with your *********** bank
Please have a real manager call me so that I can arrange to close my account and this is simply for the inconvenience you have caused me, a cancer fighting client.
Really pathetic!!!!
AJ
Andre J's update20 Mar 2023, 15:41
Reviewer Update
Spoke to a so called "manager" and he said the same thing. Talking about, "to avoid human error" that is why I need to complete the section that discovery needs to complete. Make it make sense. The only error here is discoverys inability to follow simple instruction.
I will be closing my account with immediate effect with your *********** bank
Please have a real manager call me so that I can arrange to close my account and this is simply for the inconvenience you have caused me, a cancer fighting client.
Really pathetic!!!!
I will be closing my account with immediate effect with your *********** bank
Please have a real manager call me so that I can arrange to close my account and this is simply for the inconvenience you have caused me, a cancer fighting client.
Really pathetic!!!!
Discovery Bank's replyOfficial
21 Mar 2023, 07:47Hi Andre
Please acknowledge this as receipt of your complaint.
As discussed on the phone, we're not allowed to fill the form out for security purposes, kindly fill out the form and we'll escalate the case to get the form stamped.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
As discussed on the phone, we're not allowed to fill the form out for security purposes, kindly fill out the form and we'll escalate the case to get the form stamped.
Regards
Khanyi
Discovery Bank's reply21 Mar 2023, 07:47
Official
Hi Andre
Please acknowledge this as receipt of your complaint.
As discussed on the phone, we're not allowed to fill the form out for security purposes, kindly fill out the form and we'll escalate the case to get the form stamped.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
As discussed on the phone, we're not allowed to fill the form out for security purposes, kindly fill out the form and we'll escalate the case to get the form stamped.
Regards
Khanyi
AJ
Andre J's updateReviewer Update
21 Mar 2023, 08:17Oh please!!
I escalated this to top management and they assisted to have the form completed and it has been sent back to me, stamped and signed but thanks for nothing....
Totally and utterly incompotent
So close this query now as unsuccessful. My rating remains the same, wish I could make it a negative star rating.
Thank you to top management for their speedy assistance though....
I escalated this to top management and they assisted to have the form completed and it has been sent back to me, stamped and signed but thanks for nothing....
Totally and utterly incompotent
So close this query now as unsuccessful. My rating remains the same, wish I could make it a negative star rating.
Thank you to top management for their speedy assistance though....
AJ
Andre J's update21 Mar 2023, 08:17
Reviewer Update
Oh please!!
I escalated this to top management and they assisted to have the form completed and it has been sent back to me, stamped and signed but thanks for nothing....
Totally and utterly incompotent
So close this query now as unsuccessful. My rating remains the same, wish I could make it a negative star rating.
Thank you to top management for their speedy assistance though....
I escalated this to top management and they assisted to have the form completed and it has been sent back to me, stamped and signed but thanks for nothing....
Totally and utterly incompotent
So close this query now as unsuccessful. My rating remains the same, wish I could make it a negative star rating.
Thank you to top management for their speedy assistance though....
Discovery Bank's replyOfficial
21 Mar 2023, 15:50Hi Andre
I'm glad that we were able to resolve your case and you were able to receive your form.
Regards
Khanyi
I'm glad that we were able to resolve your case and you were able to receive your form.
Regards
Khanyi
Discovery Bank's reply21 Mar 2023, 15:50
Official
Hi Andre
I'm glad that we were able to resolve your case and you were able to receive your form.
Regards
Khanyi
I'm glad that we were able to resolve your case and you were able to receive your form.
Regards
Khanyi