Incapable of Cancelling a Card Facility

I called Discovery Card on 24 Feb 2015 to cancel my Discovery Card. I was informed that I simply needed to complete a form and send it back and my card would be cancelled within 3-5 working days. I sent the form back within a matter of minutes on 24 Feb 2015. I called this morning, 3 March 2015 to find out why my card hadn't yet been cancelled. The excuse, from K****tso (the manager I was put through to), was that they never received the attachment.<br> <br> IIIFFF that's true, then why did nobody contact me to inform me that the attachment didn't go through, considering my e-mail stated \See attached signed documentation". I don't for one second believe that the attachment did not go through. I think Discovery's \""Customer Service\"" has proved yet again that they are highly *********** and would rather pass the buck and pretend that they have not received an attachment than admit fault.<br> <br> I was assured on 24 February that I would not be charged a Card Fee or have any deductions off my account as long as I submitted the form quickly. As I submitted the form within a few minutes"