Inaccurate Record Keeping

<p>I struggled over the last day or so trying to resolve an issue on my credit card, totally the making of Discovery.</p> <p> </p> <p>Let me start. On Tuesday 28 Feb 2017, standing in the iStore trying to procure my iWatch on the Vitality plan, I was informed that my credit card has been frozen. This of course was strange to me because I have used it is successfully over the last 4 months, and Discovery just deducted the new month’s fees from my bank account. Upon enquiry I was informed that this is due to the lack of Proof of Address on profile. You would excuse my surprise as I did include this in my original account opening documentation, I mean how else would I have received a credit card to start out with.</p> <p> </p> <p>So you lost this information, and now I am left red face at a till, after being for 4 months on the waiting list for the iWatch of my choice (a watch I will now loose as one only has 2 days to buy your watch before they make it available to the next person in line)</p> <p> </p> <p>Then the total incompetence started:</p> <p> </p> <p>Your call centre agent had to verify me. This was unsuccessful because I failed to answer the verification questions correctly. Those were referring to my address and work related telephone numbers. When I inspected the website, I realised that all of that information was either captured inaccurately from my application form (which remembered included the proof of residence) or for some odd reason, lifted information from a past medical aid product I had when I was still a main member 8 or so years ago. Regardless, it was not entered from the application documents.</p> <p> </p> <p>For instance – you excluded the estate name from my physical and postal address. Therefore I was deemed “wrong” when confirming my address, including a reference to the Estate name. </p> <p>Also, you had a 012 ********** number as my home number. Firstly I live in the Western Cape not Pretoria, and secondly that number does not exist. You also had 082 ********** as my work number. Again a number that does not exist, and I have no idea where you these from, as it is not referenced on my application form at all.</p> <p> </p> <p>I expect an official apology from Discovery, and a re-activation of my credit card status immediately as I am convinced that you have all the necessary documentation. If you insist that I submit new Proof of Residence information, I expect a refund of the last 4 months’ worth of bank charges as you then never had the right to have the account open and active.</p>