PS
Pheletso S
1 reviews | Active since Jun 2021
15 Feb 2022, 08:41
Inaccessible bank app
Good Morning
May I ask for direction/help on how to get assistance in having access to my mobile banking app. After inserting my credentials, it takes me to the log in option screen and stops there. I need to make urgent transfers today but i can not.
I have since been struggling with this bank, sending emails back and fro and im still struggling till to this day. The card was blocked due to a fruad case on it, however no replacement card was sent to me or advise for me to open a new account, they just blocked it and left me like that. When i need money i struggle a lot, its so sad.
Is there perhaps a branch i can visit for assistance in getting a new card as my card and the only way i get funds from it is by transferring all my money into a different account, imagine the admin there monthly.
Your assistance is greatly appreciated.
Kind Regards Pheletso Sepane
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
15 Feb 2022, 08:47Hi Pheletso
Thanks for reaching out to us.
I will investigate this matter and provide you with an update shortly.
Regards
Girshwin
Thanks for reaching out to us.
I will investigate this matter and provide you with an update shortly.
Regards
Girshwin
Discovery Bank's reply15 Feb 2022, 08:47
Official
Hi Pheletso
Thanks for reaching out to us.
I will investigate this matter and provide you with an update shortly.
Regards
Girshwin
Thanks for reaching out to us.
I will investigate this matter and provide you with an update shortly.
Regards
Girshwin
PS
Pheletso S's updateReviewer Update
15 Feb 2022, 09:40Dear Girshwin
Please note an email i have just received from the ***** team:
*** | 09:11 (25 minutes ago) | | Good day Kindly note that we tried to call you with no luck For assistance, please call us on *** Regards Discovery Bank ***** Team.
Re: i have responded for them to kindly call again as i see no missed call on my side, it makes me wonder which number they used but i have provided them with the active number.
Thank you, anticipating your assistance.
Please note an email i have just received from the ***** team:
*** | 09:11 (25 minutes ago) | | Good day Kindly note that we tried to call you with no luck For assistance, please call us on *** Regards Discovery Bank ***** Team.
Re: i have responded for them to kindly call again as i see no missed call on my side, it makes me wonder which number they used but i have provided them with the active number.
Thank you, anticipating your assistance.
PS
Pheletso S's update15 Feb 2022, 09:40
Reviewer Update
Dear Girshwin
Please note an email i have just received from the ***** team:
*** | 09:11 (25 minutes ago) | | Good day Kindly note that we tried to call you with no luck For assistance, please call us on *** Regards Discovery Bank ***** Team.
Re: i have responded for them to kindly call again as i see no missed call on my side, it makes me wonder which number they used but i have provided them with the active number.
Thank you, anticipating your assistance.
Please note an email i have just received from the ***** team:
*** | 09:11 (25 minutes ago) | | Good day Kindly note that we tried to call you with no luck For assistance, please call us on *** Regards Discovery Bank ***** Team.
Re: i have responded for them to kindly call again as i see no missed call on my side, it makes me wonder which number they used but i have provided them with the active number.
Thank you, anticipating your assistance.
PS
Pheletso S's updateReviewer Update
15 Feb 2022, 10:03Dear Discovery,
Please can i get someone to call me on *** please, this is taking too long to resolve, i have now been battling for over 2 hours and everything has now stopped due to this issue.
Can i beg for someone to call me, i need access to my money and i will never bother you again, i feel like i am the nuisance here. If i knew it will be so difficult to entrust an institution with making banking easier, i am so disappointed i am really disappointed at this point. Our circumstances are very different and maybe you will not understand the urgency of this matter but in my situation, it is imperative that i get access to my money as soon as possible.
Should i maybe go to your branch now for swift assistance?????
Please can i get someone to call me on *** please, this is taking too long to resolve, i have now been battling for over 2 hours and everything has now stopped due to this issue.
Can i beg for someone to call me, i need access to my money and i will never bother you again, i feel like i am the nuisance here. If i knew it will be so difficult to entrust an institution with making banking easier, i am so disappointed i am really disappointed at this point. Our circumstances are very different and maybe you will not understand the urgency of this matter but in my situation, it is imperative that i get access to my money as soon as possible.
Should i maybe go to your branch now for swift assistance?????
PS
Pheletso S's update15 Feb 2022, 10:03
Reviewer Update
Dear Discovery,
Please can i get someone to call me on *** please, this is taking too long to resolve, i have now been battling for over 2 hours and everything has now stopped due to this issue.
Can i beg for someone to call me, i need access to my money and i will never bother you again, i feel like i am the nuisance here. If i knew it will be so difficult to entrust an institution with making banking easier, i am so disappointed i am really disappointed at this point. Our circumstances are very different and maybe you will not understand the urgency of this matter but in my situation, it is imperative that i get access to my money as soon as possible.
Should i maybe go to your branch now for swift assistance?????
Please can i get someone to call me on *** please, this is taking too long to resolve, i have now been battling for over 2 hours and everything has now stopped due to this issue.
Can i beg for someone to call me, i need access to my money and i will never bother you again, i feel like i am the nuisance here. If i knew it will be so difficult to entrust an institution with making banking easier, i am so disappointed i am really disappointed at this point. Our circumstances are very different and maybe you will not understand the urgency of this matter but in my situation, it is imperative that i get access to my money as soon as possible.
Should i maybe go to your branch now for swift assistance?????
PS
Pheletso S's updateReviewer Update
15 Feb 2022, 10:16Ok will someone at least help me after your tea break, it seems i am going to have to wait and struggle on this the whole day. I cant get anyone to call me and assist with just a general query, imaging a more complex one. Im scared now
PS
Pheletso S's update15 Feb 2022, 10:16
Reviewer Update
Ok will someone at least help me after your tea break, it seems i am going to have to wait and struggle on this the whole day. I cant get anyone to call me and assist with just a general query, imaging a more complex one. Im scared now
Discovery Bank's replyOfficial
15 Feb 2022, 10:21Hi Pheletso
Our ***** team has attempted to contact you however they were unsuccessful.
I have request them to reach out to you again to assist with this matter urgently.
Regards
Girshwin
Our ***** team has attempted to contact you however they were unsuccessful.
I have request them to reach out to you again to assist with this matter urgently.
Regards
Girshwin
Discovery Bank's reply15 Feb 2022, 10:21
Official
Hi Pheletso
Our ***** team has attempted to contact you however they were unsuccessful.
I have request them to reach out to you again to assist with this matter urgently.
Regards
Girshwin
Our ***** team has attempted to contact you however they were unsuccessful.
I have request them to reach out to you again to assist with this matter urgently.
Regards
Girshwin
PS
Pheletso S's updateReviewer Update
15 Feb 2022, 11:09Hi Girshwin
They are still yet to call 50 minutes later. I trust they are using the correct number i sent both yourself and the ***** team on email. I've had to make alternative plans to everything today due to this issue. It seems the company is un-touchable for some reason. Its ok ill wait, I have been waiting the whole morning anyway way now.
Thanks.
They are still yet to call 50 minutes later. I trust they are using the correct number i sent both yourself and the ***** team on email. I've had to make alternative plans to everything today due to this issue. It seems the company is un-touchable for some reason. Its ok ill wait, I have been waiting the whole morning anyway way now.
Thanks.
PS
Pheletso S's update15 Feb 2022, 11:09
Reviewer Update
Hi Girshwin
They are still yet to call 50 minutes later. I trust they are using the correct number i sent both yourself and the ***** team on email. I've had to make alternative plans to everything today due to this issue. It seems the company is un-touchable for some reason. Its ok ill wait, I have been waiting the whole morning anyway way now.
Thanks.
They are still yet to call 50 minutes later. I trust they are using the correct number i sent both yourself and the ***** team on email. I've had to make alternative plans to everything today due to this issue. It seems the company is un-touchable for some reason. Its ok ill wait, I have been waiting the whole morning anyway way now.
Thanks.
PS
Pheletso S's updateReviewer Update
15 Feb 2022, 11:27Hello
Can i please get assistance, or will i also have to wait after launch? Ok at least kindly tell me when launch will end so that i accept that i will only be assisted when someone from the ***** team actually decides to call me. If i had airtime i would call you the whole day but because i can not access my app i am stuck and only hoping for you to take me seriously and help me.
My children are hungry, i hope yours are not, bless you.
Can i please get assistance, or will i also have to wait after launch? Ok at least kindly tell me when launch will end so that i accept that i will only be assisted when someone from the ***** team actually decides to call me. If i had airtime i would call you the whole day but because i can not access my app i am stuck and only hoping for you to take me seriously and help me.
My children are hungry, i hope yours are not, bless you.
PS
Pheletso S's update15 Feb 2022, 11:27
Reviewer Update
Hello
Can i please get assistance, or will i also have to wait after launch? Ok at least kindly tell me when launch will end so that i accept that i will only be assisted when someone from the ***** team actually decides to call me. If i had airtime i would call you the whole day but because i can not access my app i am stuck and only hoping for you to take me seriously and help me.
My children are hungry, i hope yours are not, bless you.
Can i please get assistance, or will i also have to wait after launch? Ok at least kindly tell me when launch will end so that i accept that i will only be assisted when someone from the ***** team actually decides to call me. If i had airtime i would call you the whole day but because i can not access my app i am stuck and only hoping for you to take me seriously and help me.
My children are hungry, i hope yours are not, bless you.
PS
Pheletso S's updateReviewer Update
15 Feb 2022, 11:39Hi Girshwin
Can you please see my emails Sir, we can not go back and forth the whole day. you are at work but i am unable to go to work due to this matter.
I did tell you that i am using a different number currently and when i call the ***** line i can not go thru because i don't have the OTTP from the registered number. Im i not explaining it correctly maybe, im i not making sense?
I have sent my number so many times on email but you are all not reading them because you know you are remote and un-touchable. Please see my emails and kindly call for assistance unless you are actually taking my money by force. Should be include the Ombudsman in this issue maybe you will read thru carefully?
Can you please see my emails Sir, we can not go back and forth the whole day. you are at work but i am unable to go to work due to this matter.
I did tell you that i am using a different number currently and when i call the ***** line i can not go thru because i don't have the OTTP from the registered number. Im i not explaining it correctly maybe, im i not making sense?
I have sent my number so many times on email but you are all not reading them because you know you are remote and un-touchable. Please see my emails and kindly call for assistance unless you are actually taking my money by force. Should be include the Ombudsman in this issue maybe you will read thru carefully?
PS
Pheletso S's update15 Feb 2022, 11:39
Reviewer Update
Hi Girshwin
Can you please see my emails Sir, we can not go back and forth the whole day. you are at work but i am unable to go to work due to this matter.
I did tell you that i am using a different number currently and when i call the ***** line i can not go thru because i don't have the OTTP from the registered number. Im i not explaining it correctly maybe, im i not making sense?
I have sent my number so many times on email but you are all not reading them because you know you are remote and un-touchable. Please see my emails and kindly call for assistance unless you are actually taking my money by force. Should be include the Ombudsman in this issue maybe you will read thru carefully?
Can you please see my emails Sir, we can not go back and forth the whole day. you are at work but i am unable to go to work due to this matter.
I did tell you that i am using a different number currently and when i call the ***** line i can not go thru because i don't have the OTTP from the registered number. Im i not explaining it correctly maybe, im i not making sense?
I have sent my number so many times on email but you are all not reading them because you know you are remote and un-touchable. Please see my emails and kindly call for assistance unless you are actually taking my money by force. Should be include the Ombudsman in this issue maybe you will read thru carefully?