Impossible to open account

I am very frustrated with Discovery bank’s customer service not fully assisting me.

I have been trying to just open a simple free Discovery bank account now for weeks because I want to use my discovery vitality miles in stores. The app is stuck on the message saying it is being assessed.

When I app****, it said assessment will be done within 48 hours. After more than a week of nothing, I phoned customer service. The lady on the phone told me it is a glitch in the system and that they will cancel it for me and I should apply again in an hour and wait another 48 hours. An hour later before I tried again she phone me back and told me the IT informed her that I don’t need to cancel and restart my application as IT found a solve and I should just wait for the assessment to be done within 48 hours.

3 days later, message still stuck on “being assessed”. I phoned customer service again. The person then told me they will cancel it from their side and I should wait for within 48 hours again to received a notification that it is canceled and then try apply again and wait 48 hours again.

3 - 4 days later, nothing was canceled. Message still says assessment in progress. So I phoned again. This time the customer service lady told me the problem was that they never received a proof of income, and she was baffled that nobody told me this. I also don’t recall it being a requirement when applying as no option was given. While on the phone I emailed her a payslip which she confirm was okay and that I should wait another 48 hours and that she will phone me within 48 hours to follow up. It is now 3 days later AGAIN and it is still stuck and she never phoned back. At least she provided me with reference numbers this time whereas the others kept telling me the reference numbers will be sent to me but it was never sent.

I have no confidence in Discovery bank’s customer service. Each time they told me it will 100% sort out the issue, but nothing happens.