RW
Ria W
1 reviews | Active since Jul 2019
30 Oct 2024, 06:45
Impossible to open a bank account
I have been trying to open a bank account for weeks. I have completed the forms on the app I have uploaded the necessary documents on the app. But I get email after email to upload the documents. I was phoned by an agent who told me that I should email the proof of address to *** which I have done. But still no bank account and still getting emails every day. The first time I tried was 24 Feb 2022 where I also send the proof of address by emails as well. Nothing happened so I decided to just let it go. I tried again in May 2024. Same story. I then tried to apply again now in October but guess what exactly the same. This is such poor customer service that I will now rather use another bank.
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Replies (1)
Discovery Bank's replyOfficial
04 Nov 2024, 10:13Hi Ria
Thank you for reaching out.
I have looked into your query, and I see that you have been uploading a Utility Bill. The feedback from our team is that the document you have provided is of poor quality and not legible. Kindly upload a clear copy of the document and it needs to be not older than 3 months. The address on the document needs to match what you have uploaded on the Bank app as well.
Once you upload the document according to the feedback provided above, our team will investigate and determine whether it is sufficient and provide any feedback on the Bank app if there is anything else they require from you. Once your documents are uploaded and verified, only then will you be able to proceed with opening a Bank account with us. This is for safety and security reasons.
Please reach out if there is anything else you require assistance with.
Thank you,
Yuvna
Thank you for reaching out.
I have looked into your query, and I see that you have been uploading a Utility Bill. The feedback from our team is that the document you have provided is of poor quality and not legible. Kindly upload a clear copy of the document and it needs to be not older than 3 months. The address on the document needs to match what you have uploaded on the Bank app as well.
Once you upload the document according to the feedback provided above, our team will investigate and determine whether it is sufficient and provide any feedback on the Bank app if there is anything else they require from you. Once your documents are uploaded and verified, only then will you be able to proceed with opening a Bank account with us. This is for safety and security reasons.
Please reach out if there is anything else you require assistance with.
Thank you,
Yuvna
Discovery Bank's reply04 Nov 2024, 10:13
Official
Hi Ria
Thank you for reaching out.
I have looked into your query, and I see that you have been uploading a Utility Bill. The feedback from our team is that the document you have provided is of poor quality and not legible. Kindly upload a clear copy of the document and it needs to be not older than 3 months. The address on the document needs to match what you have uploaded on the Bank app as well.
Once you upload the document according to the feedback provided above, our team will investigate and determine whether it is sufficient and provide any feedback on the Bank app if there is anything else they require from you. Once your documents are uploaded and verified, only then will you be able to proceed with opening a Bank account with us. This is for safety and security reasons.
Please reach out if there is anything else you require assistance with.
Thank you,
Yuvna
Thank you for reaching out.
I have looked into your query, and I see that you have been uploading a Utility Bill. The feedback from our team is that the document you have provided is of poor quality and not legible. Kindly upload a clear copy of the document and it needs to be not older than 3 months. The address on the document needs to match what you have uploaded on the Bank app as well.
Once you upload the document according to the feedback provided above, our team will investigate and determine whether it is sufficient and provide any feedback on the Bank app if there is anything else they require from you. Once your documents are uploaded and verified, only then will you be able to proceed with opening a Bank account with us. This is for safety and security reasons.
Please reach out if there is anything else you require assistance with.
Thank you,
Yuvna