GF
G. F.

1 reviews | Active since Jan 2014

26 Oct 2023, 17:48

IMPOSSIBLE TO DO ONLINE PURCHASES!!!

so now if you do an online purchase you have to 1.login to the app as well 2. take a selfie. 3. the app bombs out. 4. the selfie bombs out 5. the transaction times out. 6. repeat 7. the app stops working 8. you give up

IMPOSSIBLE TO DO ONLINE TRANSACTIONS!!!

DISCOVERY BANK PLEASE FIX THIS!!!

0
Replies (3)
Discovery Bank
Discovery Bank's reply27 Oct 2023, 11:00
Official
Hi there 

Thank you for reaching out.

We have updated our systems where all authorization is now done in app for any online purchases. This is to ensure the safety and security of our clients. 

Apologies for the inconvenience caused.

Regards,
Yuvna
GF
G. F.'s update01 Nov 2023, 09:25
Reviewer Update
THIS SYSTEM DOES NOT WORK!!! HOW CAN YOU MAKE A SYSTEM THAT DOES NOT WORK FOR CUSTOMERS!!!!!
Discovery Bank
Discovery Bank's reply07 Nov 2023, 09:14
Official
Hi G.F. 

To make the process a bit easier, try logging in first on the bank app so that there is no delay when it is time to authenticate the purchase.

Regards,
Yuvna