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EK
Elandré Kok

1 reviews | Active since Feb 2020

02 Feb 2020, 18:33

Impossible to close Discovery Card account after full settlement payment!

On 2 Jan 2020, I requested a settlement amount on my card (i.e. for any and all costs up to that date) as I informed the call centre operative that I wish to close the card account. One month later and too many calls to the call centre to keep track of, still nothing has happened. Approximately half way through Jan I was informed that there is an outstanding balance on the account, hence Discovery's inability to close it. That is BS quite simply put. I have paid my dues as stipulated by Discovery in writing, they have not bothered to keep their end of the bargain and now want me to pay for their inefficiency. I will not pay a further cent, nor will a call the call centre again as it seems there is not a single person who can close an account after it was settled. What does it take to close an account?

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Replies (2)
EK
Elandré Kok's update07 Feb 2020, 16:55
Reviewer Update
Your records are just as useful as your call centre staff. You have absolutely no regard for your clients' wishes or conducting business in an ethical manner. Thank you for nothing.
EK
Elandré Kok's update11 Feb 2020, 22:25
Reviewer Update
Further to the "assistance" by the so called "Service Specialists" including forcing me to pay an additional R307 due to Discovery's deliberate stalling of the process, this nightmare has still not come to an end. No one could explain why I have to fork out cash for "fees" when Discovery is not upholding what they assured me and this is now dragging on for a 6th week after I settled my card in full on 2 Jan, using the amount Discovery gave in writing. The additional "fees" are truly bordering ********ity and I cannot see why I am being held hostage by Discovery for a product which I no longer wish to have, yet the "fees" are ever present and I remain "liable". It is high time Discovery comes to the realisation that the least a client expects is for them to act in an ethical manner. After singing your praises and even saying I am not closing the account due to service issues, I would strongly advise against getting a Discovery card due to the shameful lack of service experienced. The question remains, can the account finally be closed or how much longer would I be held captive by nonsense?