RC
Rita C
1 reviews | Active since Sept 2020
09 Feb 2021, 11:51
Impossible to close Discovery Card
I have been trying to close my credit card for months. Call centers don't send closing statement. Holding time for call centers is crazy. I signed up for the WhatsApp option and they referred me back to the call center. I drove to Sandton out of desperation - no -one was there and I was given a number to call. Spoke to a call center agent, who never sent me a closing statement. Right back to where I started. Discovery makes it impossible to close your card
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Replies (2)RC
Rita C's updateReviewer Update
09 Feb 2021, 18:33Your closure account process doesn't work - they could not assist m e today. Your online.discovery.bank did not allow me to sign in. The number you are referring me to is EXACTLY the number I dialed today. I am going around and around in circles. Can a PERSON please PHONE ME! and assist and STOP sending me to your useless call center agent or your website that EVEN WITH ASSISTANCE FROM YOUR CALL CENTER AGENT didn't work. I have even driven to your building - empty - to try and get this sorted. I hope I have spelt out my frustration properly. CALL ME AND HELP ME CLOSE MY ACCOUNT!!!!!!!
RC
Rita C's update09 Feb 2021, 18:33
Reviewer Update
Your closure account process doesn't work - they could not assist m e today. Your online.discovery.bank did not allow me to sign in. The number you are referring me to is EXACTLY the number I dialed today. I am going around and around in circles. Can a PERSON please PHONE ME! and assist and STOP sending me to your useless call center agent or your website that EVEN WITH ASSISTANCE FROM YOUR CALL CENTER AGENT didn't work. I have even driven to your building - empty - to try and get this sorted. I hope I have spelt out my frustration properly. CALL ME AND HELP ME CLOSE MY ACCOUNT!!!!!!!
Discovery Bank's replyOfficial
17 Feb 2021, 11:55Hi Rita
Thank you for taking my call earlier. As discussed, I have logged the account closure on your behalf and the matter has been escalated to the account closure team’s manager. Feedback will be provided to you directly.
RegardsThuli
Thank you for taking my call earlier. As discussed, I have logged the account closure on your behalf and the matter has been escalated to the account closure team’s manager. Feedback will be provided to you directly.
RegardsThuli
Discovery Bank's reply17 Feb 2021, 11:55
Official
Hi Rita
Thank you for taking my call earlier. As discussed, I have logged the account closure on your behalf and the matter has been escalated to the account closure team’s manager. Feedback will be provided to you directly.
RegardsThuli
Thank you for taking my call earlier. As discussed, I have logged the account closure on your behalf and the matter has been escalated to the account closure team’s manager. Feedback will be provided to you directly.
RegardsThuli