Impossible to close Credit Card

It's impossible to close your credit card/ account with Discovery Bank.

You have to phone the call center hold on for more than an hour, just so they can tell you someone will contact you. Wait 7 - 10 days that someone call you, just to tell them again you want to cancel your Credit Card. After I paid the outstanding amount of R35.00. Discovery vitality refund an amount for Healthy foods into my account.

Discovery can email me to tell me the Case is closed and I have to do the whole process again, but can't email me to request my banking details for the refund.

The make it impossible to close the account just to earn more fees.

As per my previous email. It's ridiculous that Discovery Bank can send me an email to say the case is closed, but can't send an email requesting the banking details to refund the money.

Now I have to phone again (hold on for an hour or more) to log another request to open a case to close the credit card. Wait more than a week for a consultant to call me back.

Discovery bank is useless. I will be writing a review on HelloPeter about the terrible service. Discovery bank makes it impossible to close the account just to obtain more fees. I also haven't even received a response back on the email sent 9 days ago.

Regards