Impossible to close an account

Item: Discovery Bank
Rating: 1
Author: Peter A

I had a Discovery Card back in the day (via FNB). Since they have become a bank in their own right I have not renewed the card, but they continue to charge me! Tried several times to close this but was told to do it online - easy to open an account online but impossible to close one. I am out of pocket every month!

Helpful (0)

Replies (5)

Discovery Bank's replyOfficial

24 Aug 2022, 11:25

Hi, Peter

Thank you for reaching out to us, let us investigate this matter and we will give you feedback.

Regards,
Lebohang

Discovery Bank's reply24 Aug 2022, 11:25

Official

Hi, Peter

Thank you for reaching out to us, let us investigate this matter and we will give you feedback.

Regards,
Lebohang

Peter A's updateReviewer Update

29 Aug 2022, 08:14

How long does it take you to resolve a simple request? This is typical of your bank:(

Peter A's update29 Aug 2022, 08:14

Reviewer Update

How long does it take you to resolve a simple request? This is typical of your bank:(

Discovery Bank's replyOfficial

31 Aug 2022, 13:30

Hi, Peter

Apologies on delayed response. Our closure team is currently assisting and feedback will be provided directly to you.

Regards,
Lebohang

Discovery Bank's reply31 Aug 2022, 13:30

Official

Hi, Peter

Apologies on delayed response. Our closure team is currently assisting and feedback will be provided directly to you.

Regards,
Lebohang

Peter A's updateReviewer Update

05 Sept 2022, 08:21

Finally sorted! Thank you!

Peter A's update05 Sept 2022, 08:21

Reviewer Update

Finally sorted! Thank you!

Discovery Bank's replyOfficial

05 Sept 2022, 09:16

Glad to hear that all is sorted.

Discovery Bank's reply05 Sept 2022, 09:16

Official

Glad to hear that all is sorted.