MA
Mladen A
1 reviews | Active since May 2011
09 Jul 2020, 11:45
Impossible task of trying to close my account
Trying to close my account and so far phoned 5 times, latest one on hold for 40 minutes without any joy.
Every time I was promised that the account would be closed without issues.
Tempted to withdraw my full credit limit and call it reckless credit when they come to collect.
Insanely bad service and a complete lack of care or a follow up.
Don't care about Covid -19 excuses any more, life goes on and we all have to make a living.
Mladen
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Replies (1)MA
Mladen A's updateReviewer Update
21 Jul 2020, 08:08Hi,
It is sad how Discovery has gone down from a reputable company to a pathetic loser.
I have now phoned at least 4 times in the last month trying to chase this account closure and I am still nowhere with it. Your emails only started arriving after my last escalation (magical) and I had a promise last week from Ayanda Mtshali (case #[***] that she will personally look out for the final payment, close the account and let me know when it's done.
Money was confirmed in my account on Thursday and today is Tuesday, still no word from Ayanda.
You have become like Government organisations (Telkom, Eskom) where there is only one phone number to call, you can only speak to an agent and there is no way to escalate and speak to managers, pathetic.
Please don't get me wrong, I do not expect anyone to look at this response for at least two more weeks but I get satisfaction from your potential customers seeing this post.
Mladen
It is sad how Discovery has gone down from a reputable company to a pathetic loser.
I have now phoned at least 4 times in the last month trying to chase this account closure and I am still nowhere with it. Your emails only started arriving after my last escalation (magical) and I had a promise last week from Ayanda Mtshali (case #[***] that she will personally look out for the final payment, close the account and let me know when it's done.
Money was confirmed in my account on Thursday and today is Tuesday, still no word from Ayanda.
You have become like Government organisations (Telkom, Eskom) where there is only one phone number to call, you can only speak to an agent and there is no way to escalate and speak to managers, pathetic.
Please don't get me wrong, I do not expect anyone to look at this response for at least two more weeks but I get satisfaction from your potential customers seeing this post.
Mladen
MA
Mladen A's update21 Jul 2020, 08:08
Reviewer Update
Hi,
It is sad how Discovery has gone down from a reputable company to a pathetic loser.
I have now phoned at least 4 times in the last month trying to chase this account closure and I am still nowhere with it. Your emails only started arriving after my last escalation (magical) and I had a promise last week from Ayanda Mtshali (case #[***] that she will personally look out for the final payment, close the account and let me know when it's done.
Money was confirmed in my account on Thursday and today is Tuesday, still no word from Ayanda.
You have become like Government organisations (Telkom, Eskom) where there is only one phone number to call, you can only speak to an agent and there is no way to escalate and speak to managers, pathetic.
Please don't get me wrong, I do not expect anyone to look at this response for at least two more weeks but I get satisfaction from your potential customers seeing this post.
Mladen
It is sad how Discovery has gone down from a reputable company to a pathetic loser.
I have now phoned at least 4 times in the last month trying to chase this account closure and I am still nowhere with it. Your emails only started arriving after my last escalation (magical) and I had a promise last week from Ayanda Mtshali (case #[***] that she will personally look out for the final payment, close the account and let me know when it's done.
Money was confirmed in my account on Thursday and today is Tuesday, still no word from Ayanda.
You have become like Government organisations (Telkom, Eskom) where there is only one phone number to call, you can only speak to an agent and there is no way to escalate and speak to managers, pathetic.
Please don't get me wrong, I do not expect anyone to look at this response for at least two more weeks but I get satisfaction from your potential customers seeing this post.
Mladen