I'm Queued As Number 12926 To Open An Account - REALLY I MUST QUEUE TO BECOME A CUSTOMER

Item: Discovery Bank
Rating: 1
Author: Trevor T

Wow Discovery Bank, you think that in this day and age of technology and speed customers are going to queue to join your bank. I get this in an email:

Hi Trevor You’re in the queue! Congrats on taking the first step to upgrade to the world’s first behavioural bank. You are number: 12926

Then on top of that you think I'm gonna chase after you to see when I will be allowed to become a customer. You put this in your welcome email to me:

"Keep track as you move up the queue by entering your details again on the Discovery Bank app or look out for your invite as you’ve reached the top."

Really, I'm going to re-enter my details again to see where I am in the queue. This is a very sad day for Discovery Bank. The genius who thought of this should be fired.

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Replies (1)

Trevor T's updateReviewer Update

18 Oct 2019, 12:57

So you're expecting your potential customers to wait and to follow up without giving even some indication of time period. I strongly suggest you review this process. If I look at the responses on Hellopeter everyone is warning to stay away from Discovery Bank due to the poor level of service.

Trevor T's update18 Oct 2019, 12:57

Reviewer Update