Illtreating non clients

Good day,

I'm writing this email to express how badly the bank treats people who are not their clients.

I called friday and spoke to the lady called nompumelelo asking for a stamp on my son's documents needed for school. She gave me a reference number ***2 and told me to send an email to *** together with a copy of my ID and someone will attend to my request. Friday passed and I didn't get a response. Monday I called again and she told me that they received my email and I should get a response by 12 noon. Tuesday I called and spoke to palesa who also said I will receive my stamped by 12 noon. I called again around 3 pm as I had not received anything, Spoke to kgaogelo who also said I will receive response by close of business yesterday and guess what I haven't received yet.

This is really frustrating to say the least as you are as now it has been more than a week waiting . For your bank to treat non clients like this.. all I need is a mere stamp not money or anything.

I don't know if this will also be attended to