CS
Chantal S

1 reviews | Active since Jun 2012

14 Sept 2016, 15:35

Ignoring emails they request

<p>Discovery sent an email requesting certified copies of proof of residence and ID. I did this and emailed the documents to them. I got no response, i phoned them and was given a different email address to try which was not a valid address. I have sent my documents through 16 times and yet they are still sending me emails stating that they are going to suspend my account. I spoke to a Tshepo in the card division and she gave me her personal address as apparently they are unable to receive emails to their given email addresses, she confirmed receipt and yet still nothing from discovery and Tshepo is now ignoring my emails. They are a bunch of idiots, they request documents then are unable or too stupid to deal with the emails that follow from their request.</p> <p>No credit card is worth this many problems especially when there are so many other options available. </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply14 Sept 2016, 17:26
Official

Hi ChantalBennett

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)

Best regards,