IGNORES PLATINUM CARD CARGE CLAIMS [PROPERLY FILED]

UNBELIEVABLE... THIS HAS TAKEN OVER TWO MONTHS OF BEING IGNORED, APOLOGIES, AND ALL SORTS OF USELESS DIALOGUE. NOW THEY NEED ANOTHER MONTH TO ATTEND TO IT. ESPECIALLY HAVE RECEIVED THIS EMAIL BELOW [NOTHING RECEIVED AFTER IT] HOW DARE DISCOVERY PLATINUM ADDS YET ANOTHER MONTH TO A SAME FIASCO THAT HAS BEEN IGNORED FOR TWO MONTHS !!!???? SEE BELOW From: Amanda Ntlabathi ********** Sent: Tuesday, 3 April, 2018 9:12 To: ********** Subject: Hello Peter: Discovery Card: Mervyn Malamed Good day Mervyn Thank you for your comment on Hello Peter. I have investigated your complaint to which I have found that your query was not addressed accordingly. This is being addressed with all the consultants you dealt with to ensure that it does not happen in future I have sent through your dispute to urgently be attended to and I will provide feedback to you as soon as I receive it. Please feel free to contact me directly should you require further assistance. Best regards Amanda Ntlabathi Executive Relationship Manager – Discovery Card Vitality Status: Gold Discovery 1 Discovery Place, Sandton | P.O Box 786722, Sandton, 2146 Direct: +27 11 ********** Email: ********** | URL: http://www.discovery.co.za

NO REPLIES TO EMAILS AGAIN STILL NOTHING DONE CONFLICTING INFORMATION INCOMPETENCE THEY'RE GETTING WORSE AND WORSE!!! From: MERVYN MALAMED. ********** Sent: Thursday, 10 May, 2018 14:01 To: 'Amanda Ntlabathi' Subject: RE: Hello Peter: Discovery Card: Mervyn Malamed MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ?? Importance: High THIS IS NO LONGER ACCEPTABLE !! I NEED IT CLEARED UP BY END OF BUSINESS TOMORROW MAY 5 – OR IT GETS SPREAD ALL OVER SOCIAL MEDIA - AND TO THE TOP ECHELONS OF YOUR COMPANY From: Amanda Ntlabathi ********** Sent: Thursday, 26 April, 2018 15:42 To: ********** Subject: RE: Hello Peter: Discovery Card: Mervyn Malamed MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ?? Good day Mervyn I am looking into the below and I will come back to you. Regards Amanda From: MERVYN MALAMED. ********** Sent: 26 April 2018 03:40 PM To: Amanda Ntlabathi ********** Subject: RE: Hello Peter: Discovery Card: Mervyn Malamed MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ?? SEE BELOW !!!!~!! PLEASE RESPOND THIS TIME !!!~ From: ********** ********** Sent: Thursday, 26 April, 2018 14:25 To: ********** Subject: ********** 1 Dear Mr Mervyn R Malamed ACCOUNT NUMBER : 4901 37xx ***x 0000 Thank you for your enquiry regarding the debit of R2380.00 on your account. Unfortunately, more than four months have passed since the date of this transaction. In terms of industry regulations, merchants are only required to retain copies of transaction documents for four months. After this period, the transaction is termed “out of time” and we are unable to dispute it or request copies of documents. We regret that we are unable to assist you in this matter and apologise for any inconvenience caused. Should you have any further queries, please feel free to contact us on ********** . Kind regards FNB Credit Card FNB Place 30 Diagonal Street Johannesburg 2000 Tel: ********** Email: ********** Website: www.fnb.co.za First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. From: Amanda Ntlabathi ********** Sent: Thursday, 26 April, 2018 11:13 To: ********** Subject: RE: Hello Peter: Discovery Card: Mervyn Malamed MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ?? Good day Mervyn I apologise for the delay in responding to your query. Please note that your dispute request is still in processing and within the turnaround time that I had confirmed to you. I advised that I would provide feedback within 21 working days from 4 April 2018. 21 working days will lapse on 7 May 2018 and I confirm that feedback will be provided to you on or before this date. Best Regards Amanda From: MERVYN MALAMED. ********** Sent: 20 April 2018 10:39 AM To: PlatinumCard ********** Cc: Amanda Ntlabathi ********** Subject: FW: Hello Peter: Discovery Card: Mervyn Malamed MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ?? From: MERVYN MALAMED. ********** Sent: Wednesday, 11 April, 2018 19:04 To: 'Amanda Ntlabathi' Subject: RE: Hello Peter: Discovery Card: Mervyn Malamed MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ?? MAY WE PLEASE HAVE THE COURTESY OF A RESPONSE ! ?? From: MERVYN MALAMED. ********** Sent: Thursday, 5 April, 2018 14:26 To: 'Amanda Ntlabathi' Subject: RE: Hello Peter: Discovery Card: Mervyn Malamed THIS IS WHAT YOUR RESPONSE IS ON HELLOPETER – POSTED TODAY READS: Official business reply Thank you for your comment. As discussed your dispute is being attended to. Please note that the dispute process takes up to 21 working days. I will provide feedback to you once this has been resolved by the relevant department. Please feel free to contact me for any questions during this process. Best Regards Amanda HOW DARE DISCOVERY PLATINUM ADDS YET ANOTHER MONTH TO A SAME FIASCO THAT HAS BEEN IGNORED FOR TWO MONTHS !!!???? SEE BELOW