If something goes wrong, good riddance to you

I did not receive my salary due to a 'internal error of the pacs number to process the payment' and now it is totally missing. Discovery is claiming the payment was returned to the sender's account - it is not. I have lodged several complaints already, mostly just trying to get the information of the transaction (information that belongs to me), like trace IDs and account numbers, reference numbers. I have been on the phone with them for 2 weeks, each time having to explain the situation. I am changing banks - this is no way to handle your loyal clients. I am going to report this to the ombudsman too.

And now they, probably a nobody named Mpho, is going to reply to this and say there is already a complaint case logged and I (yes me, as if I am in the wrong) need to respond to the email sent. Shocking.