1 reviews | Active since Oct 2020
If I could give it a zero rating I would
Discover Bank has taken ******ion to a whole new level. Why am I continuing to be charged monthly on an account that I no longer use, h requested for the account to be closed way before it could be on a negative balance. They only rep**** once it started being on a negative balance, requesting me to pay the negative balance of R600, I didn’t pay it and won’t pay it as I requested for my account to be closed way before it could reach that R600. Even now my account is still being charged and I don’t know why. It’s currently on R1009 negative balance. Why not close the account when you see it is not being used? People are ****ming us on a daily basis and have made it something normal. I’ll never ever pay you guys, not even a cent! Even if it reaches a million, I won’t pay anything because you think you’re sleek, pretended to not have received an email from me requesting the account closure. You better settle that account yourself because you won’t get a cent from me!!
No matter what you do, never open an account with Discovery Bank!
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Thank you for your patience and understanding while I investigated your query.
I have escalated your query to our Complaints Team to assist further, as there is an existing complaint case regarding your account closure.
Kind regards,
Onthatile
Thank you for your patience and understanding while I investigated your query.
I have escalated your query to our Complaints Team to assist further, as there is an existing complaint case regarding your account closure.
Kind regards,
Onthatile
Our complaints team has advised that your account closure case was closed due to no response or confirmation to proceed.
Please note, I can assist you with re-initiating the account closure. Alternatively, if you're not satisfied with the outcome of your account closure case, you may contact our Complaint Dispute team directly at *** to query the case.
Kindly confirm how you would like to proceed so I can assist you accordingly.
Kind regards,
Onthatile
Our complaints team has advised that your account closure case was closed due to no response or confirmation to proceed.
Please note, I can assist you with re-initiating the account closure. Alternatively, if you're not satisfied with the outcome of your account closure case, you may contact our Complaint Dispute team directly at *** to query the case.
Kindly confirm how you would like to proceed so I can assist you accordingly.
Kind regards,
Onthatile