If Discovery say they will phone you back don't fall for it they are lying!!

So I basically have the full Discovery portfolio and always had a great experience with Discovery both in products and service including the Credit Card. So I wasn't concerned when I needed to move to the Bank. Sign on easy enough getting the card easy enough, but then earlier this month the problems started. I noted that they haven't allocated any points to me for property ownership (but my wife received these as the property is in both our names - which incidently is working against her as she can't a credit card form Discovery as she is now over extended on her credit exposure). Followed up on this issue via telephone and I was insured it is an easy fix I just need to send the necessary documents to the department. Done this on the 4th of August. A week later nothing, phone again. Then I was told, I should wait 2 weeks for this to take effect (wasn't informed about this the first time). More than two weeks later phone again to follow up, person told me that they will phone me back with the progress on this - this is the first person not to phone me back, but she finds herself in good company as apparently that is how Discovery Bank operates. Couple of days later realised that I wasn't phone back so I phoned again, again I was promised that they will phone me back as soon as they got to the bottom of this - again never received this call. Another couple days passed and I realise that again nobody phoned me back, so I called again this time requesting to speak to a manager. I was told that I can't speak to a manager as a call must be logged and the manager will then call me back, I informed the agent that I don't trust this as Discovery in my experience don't call you back, but alas I said sure if this is process I will go along. I am still waiting for this manager to phone me, to the call center's defense at least he phoned me back to inquire if a manager has phoned me back (and this confirms that Discovery Bank has my right number). So after another couple of days I phoned again this time insisting to speak to a manager not falling for this trick that they will phone you back. I was put through to a manager (Daphni) who only managed to aggravate me further as clearly I was out of line to be upset with people lying to me. However she said she will take it upon herself to resolve this issue before the close of business that day and phone me back before 4 pm. Well Daphni, I am still waiting for your call and you still haven't resolved the issue. So I phoned again to speak to a manager of a manager this time again the same story about a call must be logged and they will phone me back.... I obviously said I can't trust Discovery on this because this is the very reason why I am phoning is because Discovery never phones me back. So the agent tried to get hold of a manager (or so I am told - don't know what to believe anymore) he also said he is going to mail everybody again reminding them about this issue. I requested to be part of that email trail seeing that is cheaper and quicker to just send emails than keep on phoning people that lies to you and at least you will have something in writing to proof that they lie to you. Was told this isn't possible as the email to me will block. Long story sort agent couldn't put me through to any manager and again a call must be locked and that this manager of a manager to phone me back. Agent also said he will follow up in the afternoon to make sure I got that call. Well I am here to inform you I did receive that calls (this should have been written in the sarcasm font). Just to proof this point further my wife tried to close her account three times (because she just want the credit card for the points (we don't need a credit limit just a credit card) - but doesn't qualify as explained earlier) each time an agent will call her needless to say her experience is exactly the same as mine. So Discovery Bank, please decide whether you want to be a player in the banking industry or not, if so please copy the work effect and service of the rest of the group. A good product alone won't get you there.