Idiots @ work with your money and life

Item: Discovery Bank
Rating: 2
Author: barend S

I sent you a cancellation and closure request for my credit card, which was not cancelled as you idiots are still debiting the card insurance. I am being given a huge run around to have that cancelled. If you do not cancel this and you do not action my request as per my reasonable instrcution, I will lay an official complaint against you with the NCR on the card and the FAIS Ombudsman for failing to adhere to the FAIS general code of conduct and TCF Principles

Helpful (0)

Replies (1)

Discovery Bank's replyOfficial

04 Apr 2016, 09:07

Hello b****303,

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

We understand that our consultant (Neo) was in contact with you today to discuss this matter and provide feedback to you.

Thank you for your patience while we resolve this matter.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard

Discovery Bank's reply04 Apr 2016, 09:07

Official