I wish there was a zero star option

I was in the process of consolidating all my accounts into one. Just before I tried closing my Discovery Credit Card which was on the FNB platform, they moved my account without my consent with about R50 Outstanding due to fees. Trying to get the account number on the discovery banking platform to pay the outstanding balance was such a mission. I didn’t want to open a new account as the fees were significantly higher. Try to call someone at discover to assist with closing the account. Eventually after a month of emails and calls(with no response and lost of wasted airtime), I got through to a consultant that gave me a reference for an account closure to be close within 72 hours! Guess what, it’s a new month, new fees, and my card is still not closed and I cannot get hold of anyone now. Pathetic service. So sad that I don’t have issues with Discovery Health but really hating the brand at this moment