FC
Frik C

1 reviews | Active since Jan 2015

28 Feb 2025, 08:36

I want my money back were it belong

Discovery keep on nagging me for s credit card which I discuss with my wife, we decided it could help us to go on a nice holiday if we take it out, they give me R14000,00 for a budget, but I put more money in to save for few months to go on a holiday, they deliver my card by my address and we open a app open everything, I did not giving their any permission to open anything on my account like Vitality and I see their is going a lots of cost off on my account, but on the 24 December 2024 , there came a phone call on my phone threw that said it is Discovery ***** unit, because I put a ID on my phone of every call, then I immediately answer my phone, they give my name and surname, address, ID nr, and my bank account of Discovery and they know the amount in my bank account why will you query it?they said their is activities going on my account and want to reverse my money and to put it back, I trust them because everything was in order?then they reverse 5 times R500 to e bay, without any warning signs from Discovery, and then R250, and suddenly they take over R11 000, 00 out of my account also no alarms from Discovery and then I ask him now when do you gonna reverse my money back to my account only 2 mine after it , he put the phone down in my face, I immediately phone ***** unit by Discovery and was really very lazy and slowly to react, but sometime they give me the ref nr, then we phone immediately capitec bank they were very quick to respond and stop immediately my account and was very help full not like Discovery?they also give me a ref nr, I immediately go to the Alberton police station where they help me immediately to open a case, we write the whole statement and also the police said it's 100% a inside job of Discovery who ***** my money?because they have all the info of my account , address, ID nr and bank nr?how ******* is it, and they call them a good bank?the police keep me on date from day one and the investigation officer phone me two times where he said Discovery did not even phone him for answers , and it look very specious? he also said there is no new evidence and will wait for the bank Discovery to give him more answers?he phone me the second time and said Mr Cilliers we gonna temporarily closed your case for new evidence and Discovery must pay my money back because he is also certain this was a inside job of Discovery?Why did the forensic or ***** unit of Discovery was not discussed the case with Alberton, what I think this is happened lots of time the same us my case of a inside job where people lost their money, and they are really useless with their investigation, only nearly a month they begin with their investigation which show how pathetic are their forensic and ***** units?only the police did their work 100 %, I call Discovery a lots of time to get answers and to get my money back , which was only a waste of time they didn't phone me once where one of the High managers lies and said on an email yesterday they tried numerous time to call me , the ***** unit , this is a absolute lies and can't understand how can a bank function with *******ion and a lots of lies , that shows you how did they operated, really I want to warned all the people of SA stay away from them they are ****s, and we don't need a bank like this in SA, the manager nl Mr Shuquille Manicus he told this lies in an email , he don't think that I can track all their info on my telkom contract?he is a big bull****ter and I want a professional guy who can investigate this inside jobs of Discovery and I want my money back , I fmdid also not active my new account before I can get answers, I will take them to Carte Blanche for all this what I had to go threw , and their totally lies, I also understand now why so many peoples many is just gone by Virgin active , there is also a lots of activities going on, I won't pay my Vitality, or admin cost , there is a lots of cost which they put up, this is ridiculous how a bank can operate like this, your information must stay in good hands not in ******** hands?I want answers and want my money immediately in my bank, and people who is honest in Discovery to give me answers who was given my information out to ****s , like I said totally inside job

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Replies (3)
Discovery Bank
Discovery Bank's reply28 Feb 2025, 09:07
Official
Hi Frik

Thank you for your feedback, we apologize for the experience you have had with us.

I see there is currently an Executive Relationship Manager working on your query, he is going to respond your email with further feedback.

Please note there was a number of similar ***** cases during the same period, we have further put in security measures for this in future on your bank app.

Kind regards,
Mpho.
FC
Frik C's update28 Feb 2025, 09:31
Reviewer Update
I want to know how did they know everything of me, and the bank don't alert me once when this was happening and how can a high manager lie brutally to say they tried to phone me? they did not even phone me once and I can show you on my contract of Telcom, for what reason did he lie to me, I write a big email to him , and he did not even response just like the others, and I told him I will go much further with this case, like Carte Blanche and other platforms of media because what I said is the holy truth so help me God, this people's is definitely not Christian? If he should phone me or email me ii will hold my helo Peter back till I got decent answers?this guy which you talk about who will phone me , just liok if it's not the same person because I don't want to speak to a **** , I want to speak to a professional guy who can resolve my problem in a proper way , and I won't active my account before my money is in my account and I want all that debit orders off which I did not take out, it's just like *****ing, thaks F.J.Cilliers, ***
Discovery Bank
Discovery Bank's reply28 Feb 2025, 17:12
Official
Hi Frik

We would like to provide you with a resolution for your query.

Therefore please note that your case is with the highest escalation team, and you will receive an email from the assigned Executive Relationship Manager regarding feedback of your complaint. Should you have any further questions please respond to his email.

Kind regards,
Mpho.