CV
Clive V

1 reviews | Active since Mar 2009

13 Dec 2016, 09:02

I waited over 10 minutes, three times today for Discovery to bother answering their phones

<p>I tried to telephone Discovery Card division over 3 times today holding on for at least 10 minutes each time before I put the phone down. </p> <p>I have a Platinum card, I can only shudder to think how long those without such a card would have to wait. </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply13 Dec 2016, 15:19
Official

Dear clivev

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)