MM
Molly M

1 reviews | Active since Jul 2025

07 Jul 2025, 15:46

I STRONGLY ADVISE AGAINST BANKING WITH DISCOVERY BANK

Based on my ongoing experience, I would not recommend Discovery Bank. Here’s why:

*****ulent transactions were allowed to go off on my account without intervention.

When I contacted them for help, the card cancellation process was not properly explained, leading to further complications.

The ***** Team has been unhelpful and unresponsive, despite me spending hours on the phone trying to resolve the issue.

I’ve had to repeat my issue to multiple departments, over and over again, with no resolution.

I followed all instructions — including cancelling my card, issuing a new one, and confirming that no further ***** would occur.

Despite this, the same *****ulent transaction continues to go off, even with a new card in place, after multiple calls, complaints, and assurances that the matter was resolved.

And now, I’m once again on hold for over 30 minutes, just waiting to speak to a person — to deal with the same unresolved issue.

If you value your time, your money, and your peace of mind, I strongly urge you to think twice before banking with Discovery.

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Replies (2)
MM
Molly M's update07 Jul 2025, 16:02
Reviewer Update
Please do proceed to contact me as I am deeply unsatisfied with your bank
MM
Molly M's update07 Jul 2025, 16:23
Reviewer Update
Update on Discovery Bank — It Gets Worse
After everything I’ve already been through with Discovery Bank regarding ongoing *****ulent transactions and a complete lack of resolution…
Today, after being on hold for over 30 minutes, I finally got through to someone in the ***** Department — and she hung up on me while I was expressing my frustration.
Not only am I still dealing with the same unresolved issue for over a month, but now I’m being cut off mid-call when trying to explain the impact this has had on me.
This level of service is absolutely unacceptable.