I rated you so highly 😔

I am disappointed with Discovery Bank, yesterday I spent 46 minutes on a call because of an issue with Vitality Active rewards, which for some reason I no longer see in the banking app, the active play is there but I don’t see the play board, somehow it is related to debt review, I understand that I am in debt review but how does that relate with exercise goals, I need to understand. Firstly my transactional acc was blocked just when I had decided to fully bank with them, I changed my mind then and forgave, I was planning to bank with them fully again, I guess I don’t learn, but this is it, it will forever remain the secondary bank. So whether the issue with Active rewards is fixed, or not I need to understand, explain please.