SS
Stoffel S
1 reviews | Active since Dec 2017
05 Feb 2020, 13:34
I need my credit card cancelled
I have closed this account on 06/01/2020 yet you have run the debit order again. The level of your service is the exact reason why I cannot do business with you as Discovery anymore. I need immediate action and the debit order reversed at no cost to me. Also, I require that the full amount is reversed as I am not paying bank charges this month
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Replies (1)SS
Reply from Discovery
Good day Stoffel
Thank you for bringing your concerns to our attention.
Reply from me
I have completed the forms. I went through my emails now and there is nothing saying that another form need to be filled out. This seem like you are just covering up the facts. The money can be refunded to where you take it from. I do not believe you are acting in a fair manner. The same happened when I stopped my vitality and eventually my medical aid. You have sub standard service and then push the blame onto the client. I will not accept this. Send me the required forms. All of it. I want to reitterate I require a full refund including bank charges.
Stoffel S's updateReviewer Update
05 Feb 2020, 19:54Reply from Discovery
Good day Stoffel
Thank you for bringing your concerns to our attention.
Our records indicate that we received your request to close your Discovery card account and the completed closure form on 07-01-2020. An email was then sent to you on 13-01-2020 informing you that have a credit balance in your account that we need to refund you and in order for us to do that we need your banking details to be included on the closure form.
We have however, not received the completed form with the banking details included.
Please complete the form with your banking details and return back the completed form to us. Once received, we will process the transfer and close your account with 5-7 working days.
Kind regards
Neo Senwelo
Reply from me
I have completed the forms. I went through my emails now and there is nothing saying that another form need to be filled out. This seem like you are just covering up the facts. The money can be refunded to where you take it from. I do not believe you are acting in a fair manner. The same happened when I stopped my vitality and eventually my medical aid. You have sub standard service and then push the blame onto the client. I will not accept this. Send me the required forms. All of it. I want to reitterate I require a full refund including bank charges.
SS
Stoffel S's update05 Feb 2020, 19:54
Reviewer Update
Reply from Discovery
Good day Stoffel
Thank you for bringing your concerns to our attention.
Our records indicate that we received your request to close your Discovery card account and the completed closure form on 07-01-2020. An email was then sent to you on 13-01-2020 informing you that have a credit balance in your account that we need to refund you and in order for us to do that we need your banking details to be included on the closure form.
We have however, not received the completed form with the banking details included.
Please complete the form with your banking details and return back the completed form to us. Once received, we will process the transfer and close your account with 5-7 working days.
Kind regards
Neo Senwelo
Reply from me
I have completed the forms. I went through my emails now and there is nothing saying that another form need to be filled out. This seem like you are just covering up the facts. The money can be refunded to where you take it from. I do not believe you are acting in a fair manner. The same happened when I stopped my vitality and eventually my medical aid. You have sub standard service and then push the blame onto the client. I will not accept this. Send me the required forms. All of it. I want to reitterate I require a full refund including bank charges.