1 reviews | Active since Jan 2017
I need a pin to get my pin for a pin
<p>Furious does not begin to highlight how I feel right now. I have forgotten my Discovery card pin (entirely my fault but I haven't used the card in a while). So I go online to see if there is a way to sort this out as I am overseas. Yes there is a one time pin that can be sent to my phone, which I cannot access as my daughter destroyed the sim card (once again I cannot rectify this as I am overseas). So I try and find a way to change where the one time pin can be sent to. Guess what I need? A freaking one time pin to do this which is being sent to the number I have no bladdy access to. </p> <p> </p> <p><br />Fine. So I phone Discovery. After a million questions and nothing short of a DNA test I finally get told that I am not registered for online banking so they cannot help me. Guess what you need to register for online banking ;A PIN!!! I DON'T KNOW MY PIN AND CAN'T ACCESS IT THAT IS WHY I AM PHONING YOU! And why do I need to be registered for online banking? I thought this was optional?</p>
Hello monidias21
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
We have emailed you today to discuss this matter and provide feedback to you.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hello monidias21
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
We have emailed you today to discuss this matter and provide feedback to you.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
