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Nelisiwe M

1 reviews | Active since Oct 2017

19 Dec 2022, 11:18

I have called so many times asking for the help it takes me 3-4 weeks for the issue to be resolve and still no answer!!!

Poor and *****!!!

0
Replies (7)
Discovery Bank
Discovery Bank's reply19 Dec 2022, 12:25
Official
Hi Nelisiwe

I do apologise for the experience that you have had with us.

I see that you were querying your debt management ring.

Our team have advised that once this has been updated with Experian it will appear as updated in the next batch file which we obtain once a month.

I am aware that you have been informed with regard to a date by when this will be updated.

I have sent through an escalation to investigate what is going on with your query.

I will revert back once I have feedback.

Regards
Beatrice.
NM
Nelisiwe M's update19 Dec 2022, 14:10
Reviewer Update
Hello Beatrice,

I'm so disappointed, I'm shuttered not forgetting to say I'm really heart broken. Because I was busy with some applications so now Discovery has destroyed my hope.

The person who has help me they have laired to me, so how are we going to trust you if your employees are not honest to their clients.

I hope you get it resolve soon and it must never happen to your next clients.

Looking forward to hear from you

Thanks
Nelisiwe.
Discovery Bank
Discovery Bank's reply19 Dec 2022, 14:49
Official
Hi Nelisiwe

Once again I do sincerely apologise for this.

I will ensure that I provide you with feedback.

Regards
Beatrice.
NM
Nelisiwe M's update19 Dec 2022, 14:53
Reviewer Update
I will appreciate that a million times!
Discovery Bank
Discovery Bank's reply20 Dec 2022, 11:37
Official
Hi Nelisiwe

It is a pleasure.

Regards
Beatrice.
NM
Nelisiwe M's update03 Jan 2023, 15:43
Reviewer Update
Good day Beatrice

I hope you doing well,

Compliments!!!

I’m here to just inform you that noting has changed yet from my vitality money status. The case it’s still pending.

Case no: ***

So kindly advice for how long should I wait for discovery money to update my profile I have downloaded Experian pdf report.

This case it’s been on and on so with no solutions.

Thanks Neli
Discovery Bank
Discovery Bank's reply11 Jan 2023, 17:09
Official
Hi Nelisiwe

Compliments for the New Year!

I have sent a follow up to our Vitality Money team.

My apologies for this, I will get back to you with feedback.

Regards
Beatrice.