I have been trying to settle my credit card and other accounte with Discovery Bank since Monday, 30 June 2025, and despite multiple calls and promises that the matter is being “escalated,” absolutely nothing has been done

I have been trying to settle my credit card and other accounte with Discovery Bank since Monday, 30 June 2025, and despite multiple calls and promises that the matter is being “escalated,” absolutely nothing has been done. It’s now 3 July, and I still have no settlement amount, no confirmation of closure, and no clear feedback, just generic responses and empty reassurances. This delay is unacceptable, especially because I need to settle these accounts urgently before my employment contract ends. I’ve made every effort to resolve this proactively and in good faith, but I’m being met with unresponsiveness and inefficiency.