I finally realised why I left FNB Originally, their customer service is pathetic

1. I paid an amount of R2000 From my Premier cheque account to an account that no longer exists ( ********** ********** 000) this happened on the 25/03/2019 Payment came from ( ********** 2162) 2. this account was on debt review in 2014 and has since been closed. 3. I visited FNB and was told because the account did not exist the money would go back into my account within 2 days that was the day after the payment was made 26/03/2019 4. on friday the 29 i called and was passed from pillar to post for nearly 90 min. 5. i tried again on monday and again first was told i had t0 speak to the credit card collections was given the number 6. spoke with someone there and was told to speak to discoverycredit card 7. Spoke with them was told to speak with debt review department 8. was told that i was not on review(Told them that 100 times if not more) i must speak to discovery credit card again 9. these 2 departments spent an hour passing me from one to another not really saying anything.

This is the reference i was given by a guy at discovery credit card called Yankie ( ********** ********** 85) the 2 number i was repeatedly passed back and forth from are as follows ( ********** 055; ********** 166)

Long story short Discovery owe me R2000 if i do not hear from someone who can fix this within the week i am going to the relevant authorities.