HL
Hein L

1 reviews | Active since Aug 2019

12 Aug 2019, 13:16

I cant complain about the customer service as I have not received any customer service.

I must say I cant complain about the customer service as I have not received any customer service. From the get go I have been having issues with Discovery Bank. Logging multiple calls(via phone or email) - I think Im sitting around 10 now - I have had no luck in resolving my problems. The multiple issues that I have had ranges from my Credit Card being delivered but having the incorrect details on it to the app not working on my device. Every single time i do actually get in contact with a person i get promised the sun and the moon that they will personally look at my issues, and then i just never get any further feedback. I then have to log another call, take 15 min to explain the situation again, and get the exact feedback. Even customer services contacted me when I rated the service low, promising that it will be sorted and nothing happens. I have now been billed for Discovery Bank services, but have not been able to use any services. Even trying to contact Discovery Bank to cancel my services have been futile. I actually don't know what else to do as there is no branch to go to and sit in front of a person until my issues are resolved.

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