cV
christine V
1 reviews | Active since May 2014
28 Aug 2026, 13:09
I am not happy
I have made 3 calls since 8 in the morning requesting the settlement statement for my credit card, i have been promised that it has been escalated and will be sent shortly. all i want is to settle and pay but they are denying with a quote
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
28 Aug 2026, 13:26Hi there,
Thank you for sharing your experience. We can understand how frustrating this must be, especially when you're actively trying to settle your credit card account and have made multiple follow-ups without receiving the settlement quote you need.
Being promised updates and escalations without a resolution is understandably disappointing, and we recognize the inconvenience this has caused. This is not the experience we want for our clients.
We'd like the opportunity to investigate what is causing the delay and ensure the matter receives the attention it deserves.
Thank you for your patience while we investigate this for you.
Regards,
The Discovery Bank Team
Thank you for sharing your experience. We can understand how frustrating this must be, especially when you're actively trying to settle your credit card account and have made multiple follow-ups without receiving the settlement quote you need.
Being promised updates and escalations without a resolution is understandably disappointing, and we recognize the inconvenience this has caused. This is not the experience we want for our clients.
We'd like the opportunity to investigate what is causing the delay and ensure the matter receives the attention it deserves.
Thank you for your patience while we investigate this for you.
Regards,
The Discovery Bank Team
Discovery Bank's reply28 Aug 2026, 13:26
Official
Hi there,
Thank you for sharing your experience. We can understand how frustrating this must be, especially when you're actively trying to settle your credit card account and have made multiple follow-ups without receiving the settlement quote you need.
Being promised updates and escalations without a resolution is understandably disappointing, and we recognize the inconvenience this has caused. This is not the experience we want for our clients.
We'd like the opportunity to investigate what is causing the delay and ensure the matter receives the attention it deserves.
Thank you for your patience while we investigate this for you.
Regards,
The Discovery Bank Team
Thank you for sharing your experience. We can understand how frustrating this must be, especially when you're actively trying to settle your credit card account and have made multiple follow-ups without receiving the settlement quote you need.
Being promised updates and escalations without a resolution is understandably disappointing, and we recognize the inconvenience this has caused. This is not the experience we want for our clients.
We'd like the opportunity to investigate what is causing the delay and ensure the matter receives the attention it deserves.
Thank you for your patience while we investigate this for you.
Regards,
The Discovery Bank Team
Discovery Bank's replyOfficial
28 Aug 2026, 13:35Hi there,
We can confirm that your settlement letter has been sent.
Good day.
We can confirm that your settlement letter has been sent.
Good day.
Discovery Bank's reply28 Aug 2026, 13:35
Official
Hi there,
We can confirm that your settlement letter has been sent.
Good day.
We can confirm that your settlement letter has been sent.
Good day.