TB
Tanya B

1 reviews | Active since Mar 2019

30 Sept 2023, 00:34

I AM DISCUSTED

I REALLY FEEL DISCOVERY MUST JUST STICK TO MEDICAL AID NOT BANK BUSSINESS MY CARD WAS CLONE AND THERE WAS 5TRANSACTIONS DEDUCTED FROM PLACES ALL OVER JOHANNESBURG,CAPETOWN AND DURBAN.IT IS NOT SMALL MONEY IT IS IN TOTAL R7000 I LOGGED A ***** ENQUIRY 4TIMES THEY DIDNT CLOSE THE ACCOUNT ONLY AFTER THE 5TH TIME THEY CLOSED THE ACCOUNT.

HERE IS THE BEST PART STILL NO FEEDBACK ON THE MONEY OR INVESTIGATION.

THERE IS MORE ONE OF MY CLIENTS PAID ME FOR A PRODUCT SHE DIDNT KNOW MY ACCOUNT WAS CLOSED AND SHE USED MY DISCOVERY BANK DETAILS SHE MADE A IMMDIATE PPAYMEMT IT IS COMMON SENCE THAT THE MONEY MUST BE REJECTED AND GO BACK TO THE PAYERS ACCOUNT AS THE ACCOUNT IS CLOSED NOOOOO LOGGED 6TH COMPLAINS THE FEEDBACK THEY CANT FIND THE MONEY HERE IS THE BEST PART THEY WANTED POP FROM MY CLIENT TO SHOW THE PAYMENT I DID PROVIDED IT AND THEY STILL CANT FIND MY MONEY THIS IS THE LAST FEEDBACK I GOT "SORRY MAM WE CAN NOT ASSIST YOU THEY MONEY IS MISSING"***?????????????..?....

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Replies (1)
Discovery Bank
Discovery Bank's reply04 Oct 2023, 11:02
Official
Hi Tanya 

Please pardon my delayed response in getting back to you. 

Please confirm where you sent the proof of payment, as I am investigating through the case notes I am not seeing the proof of payment. 
And I see that the initial missing payments case was cancelled due to no proof of payment and the agent says you had agreed to wait for the funds to bounce back. 

Regards, 
Palehelo