HUGELY DISAPPOINTED by lack of Service from Discovery Card Division

I am HUGELY DISAPPOINTED by the service, or rather lack thereof, rendered by the Discovery Card Division. My request to close my Platinum Credit Card with them, has been an ongoing nightmare. After I have obtained a settlement amount, which I subsequently settled, I followed up with numerous phone call and emails requesting that my account be closed. Firstly, you never get through to the "Account closures department". Once they eventually phone you back, they make empty promises that the account will be closed within 48 hours - which is not the case. And you then have to contact them again. I spoke to amongt others, a specific Call Center Agent, whom I explicitly asked "what will happen to fees charged to my account, post request for account closure", as I was anticipating that due to Discovery incapability to expedite a simple request, such as closing an account, I will end up being charged for monies that I am not responsible for. She confirmed (which was RECORDED, as all call are recorded), that all fees post settlement and closure request, will be reversed and not charged to me. Contrary to what was told, additional charges and interest were debited to the account, after settlement date that cancelled out the “benefit” earned while the account was still active. I find Discovery's subjective approach totally unacceptable and request the refund due to me, as reconciled per the own final statement. Final settlement date : 25 August 2020 Additional charges : 3 September 2020 Amount due to me : R473.00