HUGE CONTRAST TO THE DISCOVERY BRAND

HUGE CONTRAST TO THE DISCOVERY BRAND don't respond to messages fix things that don't work call center agents not fully trained escalation requests are argued about escalations are ignored

THOSE ARE REAL PROBLEMS - first time I've thought about a change from my Platinum Discovery card ever

THESE ARE REALLY FRUSTRATING AND DEMONSTRATE NO RESPECT FOR A CLIENTS TIME; no emails take up to two minutes just to get through to a person