How NOT to retain a client.

Hi I recently decided to pay my Discovery card in full and close the account. I was told I had to go into and FNB branch to do so. When in the branch I spoke over the phone to the relevant Discovery person who needed to verify who I was, which is fair enough. Surely in this day and age that would have been enough to get the account closed. No sir! I was then told that ANOTHER consultant would contact me within X amount of days to close the account. I explained that I wanted it closed there and then, but apparently that is not how it works. <br> <br> Today I got a call from Discovery Card asking why I wanted to close the account. I explained that I keep using the card and I am trying to get rid of debt. I was then threatened/told that she could see I am insured with Discovery Life and if I close the account my life insurance would increase!!! I explained that if that is the case I would simply cancel the Discovery Life policy. To which the operator responded that because of my age it's unlikely that I would get the same premium. Bully your clients much?<br> <br> Needless to say that I will be cancelling all policies with Discovery Life too thanks to the disgusting way in which this was handled