How hard is it to cancel the discovery card

Item: Discovery Bank
Rating: 2
Author: Ian F

I called discovery on 24 January this year to cancel my discovery card. The call center said they would email cancellation forms. Hearing nothing, I sent an email to discovery card requesting cancellation on 18 February. Again no response. Service fees and card fees continue to accrue.<br> <br> Why is so hard to get a response from you and why is it so difficult to cancel the card?

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Replies (1)

Discovery Bank's replyOfficial

02 Mar 2016, 14:50

Hello ianf,

Thank you for your comments and for bringing this matter to our attention.

We phoned you today, but your phone has no option to leave a voice mail.
We have emailed you a DiscoveryCard closure form approximately 6:37am today to finalize the closure.

We sincerely apologize for the delay in finalising this matter.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard

Discovery Bank's reply02 Mar 2016, 14:50

Official